Marco Jürlau, Eesti Telekom MWS osakonnajuhataja
Postitanud: Kaupo Saue kategoorias: Referentsid : 10 12th, 2009 | no responses
Põhilisteks headeks omadusteks mida olen Signe ja Kaupo abiga saavutanud:
- on meeskonna juhtimine läbi koostöö
- meeskonna arendamine ja tiivustamine isetegemisele, oma ideede väljakäimisele ja nende elluviimisele. Parimateks näideteks on Mardi poolt välja käidud kliendile ise helistamise idee, et kiiremini meie kliente teenindada. Tulemuseks oli klienditoel koormuse langus ja tähtaegade lühenemine:)
- olen õppinud meeskonna vahelise avatud suhtluse tähtsust ja omavahelise usaldussuhte hoidmist, mis tagab kriiside ennetamise. Suhtlemine peab olema pidev ja mitte ainult siis kui jamad on juba tekkinud
) - oline punkt on samuti isiklik tulemuste eesmärgistamine ja meeskonnaga koos tulemuste eesmärgistamine
- tõsine väljakutse oli alguses õppida oma töökaaslasi kuulama ning nendega ühise keele leidmine.
Soovitaksin teid alati firmadele kes soovivad areneda ja kuhugi jõuda, sest see on fantastiline mida meie meeskond korda saatis.
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